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The Dallas Express: Firehouse CEO Talks Work Culture, Leadership

Steve Smith

By Paul Bryant - Staff Writer Apr 14, 2024 A career marketing professional, Steve Smith has become a disruptor for Firehouse — a small advertising firm near Dallas. “For the last 17 years, I’ve sort of turned the agency into…

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Navigating Scope Creep and Tough Client Conversations

Tripp Westbrook

Navigating Scope Creep and Tough Client Conversations For the advertising or marketing agency that has put in the hard work to earn a new contract with a client, these are the tough conversations. What starts out as a manageable and profitable…

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Parental Leave Policy at Firehouse 2024

Ashley Shadowens

When asked to describe Firehouse, one of the first words that comes to mind is family. Being a small agency gives us the chance to work closely together and build relationships, and we’re proud to support each other both in and out of the office.…

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‘Ready, Fire, Aim’ Doesn’t Make For A Strong Brand Strategy, So Why Do We Still Do It?

Allison Wong

Generic New Business Client: "Our sales aren’t on track to reach our goals for the year. We’ve got to turn this ship around…and fast. HELP!”  Advertising Brand Strategist: *Reviews client current messaging strategy + key assets shared…

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Firehouse's Take on Super Bowl Commercials

Phil Brito

One of the biggest days in advertising happened this weekend: The Super Bowl. Some people are there for the game, the teams, the celebrity appearances at the game, the eventual awards at the award shows. But we’re one of the ‘I’m just here for the…

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How to Find the Right Marketing Agency in 2024

Tripp Westbrook

It’s no longer enough for an agency to represent itself purely on the basis of its creative output. Clients today need to focus less on case studies and more on trust.  There are plenty of fish in the sea for clients looking to establish a…

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Firehouse Operates on the Belief 'Happy People Do Better Work'

Phil Brito

Read the Ad Age article here. At Firehouse, the belief is “happy people do better work.” That’s according to the Dallas ad agency’s partners, CEO Steve Smith and President and Chief Creative Officer Tripp Westbrook. The belief drives Firehouse’s…

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Creatives and AI: Can we all just get along?

Tripp Westbrook

AI isn’t the end of creativity—it’s a new chapter. The most common talking point I hear is that using AI can help us do things faster and more efficiently than before. It can write copy, make videos, create content, and more, all with just a…

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The 4 biggest lessons I learned from 30 years of marketing mistakes

Tripp Westbrook

Biased research, caving to opinions, internal fatigue, and moving on too quickly—these four mistakes in marketing, at any point in the process, will hamstring the work, derail campaigns, and strain agency/client relationships. By learning from…

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Differentiation in advertising: Easy to say, harder to do

Tripp Westbrook

As seen in Fast Company. Every chief marketing officer worth their salt knows the importance of having a brand stand apart from the competition, to be unique in the eyes of the consumer and get recognized for it. After all, isn’t that the main…

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AI: News to the World

Jason Heatherly

Sometime in the late eighties, sifting through comics, I came across an old, worn copy of  ‘Astounding Science Fiction’ circa 1950. On its cover was a robot, then-unfamiliar to me, offering a wounded man in its hand. Its eyes blank and red, but…

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Feel Like You Have to Fool Everyone? You’re Not Alone.

Erica Baker

Sometimes I feel like I’m running a huge con. I’ve fooled everyone into thinking I’ve got my stuff together. Any minute, everyone will figure it out, and I’ll be exposed as someone who has no idea what they’re doing.  Enter imposter syndrome.…